Features

How to do things with the things we do.

How Do I Know Who’s Calling Me?

How Do I Know Who’s Calling Me?

One of our customers recently asked us on Facebook how they can tell whether a call is coming directly to their phone or being forwarded to them from their FreedomVoice service. This is a question we get a lot, so we thought this would be a good opportunity to review some of our call screening features that can help you differentiate business calls from personal calls.

WebLink, your online control panel, allows you to easily customize your different call screening features to choose how calls are presented to you upon answering. To do so, log in to WebLink, click on the ‘Settings’ tab and then under ‘Call Delivery’, click ‘Call Announcement’.

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What’s the Big Deal with FreedomIQ on the Bria App?

What’s the Big Deal with FreedomIQ on the Bria App?

Note: This post is intended for FreedomVoice customers using our FreedomIQ hosted VoIP phone system. Not a FreedomIQ customer? Check out how upgrading to our hosted VoIP platform can help your business at www.FreedomIQ.com.

We recently published a guide on how to configure FreedomIQ service on the Counterpath Bria iOS app (also available in the Android Market). Now we want to go over some of the benefits that this handy little app can offer.

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How to Set Up a Softphone on Your iOS Device

How to Set Up a Softphone on Your iOS Device

This post is intended for FreedomVoice customers using our FreedomIQ hosted VoIP phone system. Not a FreedomIQ customer? Check out how upgrading to our hosted VoIP platform can help your business at www.FreedomIQ.com.

By downloading the Bria app from Apple’s App Store, you can take your VoIP phone system on the go with your iPhone, iPad, or iPod Touch and either a Wi-Fi or 3G connection.

Just follow these steps!

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Toll Free Number Tricks: Custom Hold Music

Toll Free Number Tricks: Custom Hold Music

FreedomVoice local and toll free numbers are all about flexibility – it’s one of the many things that set us apart from the competition. Instead of a one-size-fits-some solution, we offer a wide array of features, and the availability of open-ended system customization so that you can have your service fit your needs.

One of the more popular and creative areas that our customers like to change is their system’s hold music. Today I’m going to cover two available hold music options and how each can help your business.

Hold Music That Won’t Annoy Your Callers

Using Toll Free Numbers to Mask Private Numbers

Using Toll Free Numbers to Mask Private Numbers

While we often emphasize the power and importance of a virtual phone system for your business, many entrepreneurs instead use a toll free number simply to mask their private number.

By setting up your toll free number to skip your auto attendant greeting and immediately forward calls to your cell phone, you’re effectively adding another line to your mobile service. This line you can exclusively advertise to your business contacts, and gain several immediate benefits to both your work and home life…

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Toll Free Number Tricks: Question & Answer Voicemail

Toll Free Number Tricks: Question & Answer Voicemail

With a toll free number and virtual phone system from FreedomVoice, your voicemail service goes well beyond just taking messages on missed calls.

One of our most popular voicemail features is the ability to set up automated question and answer voicemail boxes. These voicemail boxes prompt callers with a series of your pre-recorded questions, then string their answers together into a single voicemail message. For example, if your automated questionnaire involves five quick “Yes or No” questions, you might get a message in this voicemail box of, “Yes – No – Yes – Yes – No.”

Here are a couple great ways you can use question and answer voicemail boxes with your business…

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