By Peter Hales on October 27, 2011
One of our customers recently asked us on Facebook how they can tell whether a call is coming directly to their phone or being forwarded to them from their FreedomVoice service. This is a question we get a lot, so we thought this would be a good opportunity to review some of our call screening features that can help you differentiate business calls from personal calls.
WebLink, your online control panel, allows you to easily customize your different call screening features to choose how calls are presented to you upon answering. To do so, log in to WebLink, click on the ‘Settings’ tab and then under ‘Call Delivery’, click ‘Call Announcement’.
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Posted in Call Forwarding, Features | Tagged Call Announcement, Call Screening, Caller ID Announce |
By Peter Hales on October 24, 2011
Note: This post is intended for FreedomVoice customers using our FreedomIQ hosted VoIP phone system. Not a FreedomIQ customer? Check out how upgrading to our hosted VoIP platform can help your business at www.FreedomIQ.com.
We recently published a guide on how to configure FreedomIQ service on the Counterpath Bria iOS app (also available in the Android Market). Now we want to go over some of the benefits that this handy little app can offer.
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Posted in Features, Softphones | Tagged Android, Bria, Counterpath, Hosted VoIP, ios, smartphone, Softphone, VoIP |
By Peter Hales on September 20, 2011
This post is intended for FreedomVoice customers using our FreedomIQ hosted VoIP phone system. Not a FreedomIQ customer? Check out how upgrading to our hosted VoIP platform can help your business at www.FreedomIQ.com.
By downloading the Bria app from Apple’s App Store, you can take your VoIP phone system on the go with your iPhone, iPad, or iPod Touch and either a Wi-Fi or 3G connection.
Just follow these steps!
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Posted in Features, Products, Softphones, VoIP Phone Systems | Tagged Android, Apple App Store, Bria, Counterpath, iPad, iPad 2, iPhone, iPod Touch, Mobile, SIP, Softphone |
By Nick Gowdy on May 20, 2010
FreedomVoice local and toll free numbers are all about flexibility – it’s one of the many things that set us apart from the competition. Instead of a one-size-fits-some solution, we offer a wide array of features, and the availability of open-ended system customization so that you can have your service fit your needs.
One of the more popular and creative areas that our customers like to change is their system’s hold music. Today I’m going to cover two available hold music options and how each can help your business.
Hold Music That Won’t Annoy Your Callers
Posted in 800 Numbers, Features, Hold Music, Toll Free Numbers, Virtual Phone Systems | Tagged Hold Music, personalized hold music, random hold music, toll free number tricks |
By Nick Gowdy on March 18, 2010
While we often emphasize the power and importance of a virtual phone system for your business, many entrepreneurs instead use a toll free number simply to mask their private number.
By setting up your toll free number to skip your auto attendant greeting and immediately forward calls to your cell phone, you’re effectively adding another line to your mobile service. This line you can exclusively advertise to your business contacts, and gain several immediate benefits to both your work and home life…
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Posted in Business Tips, Call Forwarding, Features, Toll Free Numbers, Virtual Phone Numbers | Tagged 800 Numbers, Call Forwarding, Toll Free Numbers, Virtual Phone Numbers |
By Nick Gowdy on March 16, 2010
With a toll free number and virtual phone system from FreedomVoice, your voicemail service goes well beyond just taking messages on missed calls.
One of our most popular voicemail features is the ability to set up automated question and answer voicemail boxes. These voicemail boxes prompt callers with a series of your pre-recorded questions, then string their answers together into a single voicemail message. For example, if your automated questionnaire involves five quick “Yes or No” questions, you might get a message in this voicemail box of, “Yes – No – Yes – Yes – No.”
Here are a couple great ways you can use question and answer voicemail boxes with your business…
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Posted in Auto Attendant, Business Tips, Features, Toll Free Numbers, Virtual Phone Systems | Tagged Auto Attendant, automated order taking, customer surveys, question and answer voicemail, toll free number tricks, Voicemail Service |
