Many times people don’t realize the value a toll free number and auto attendant offer. They also don’t understand how the two work together. In this blog post I’m going to give you a basic run down on why auto attendant and a toll free number are good for your business.
When someone calls into your cell phone you hear the ringing, the caller hears the ringing, and then you either pick up or the call goes to voicemail. This is all well and good. I mean, it is not completely unheard of for a business owner to use a cell phone for work related calls. But in a competitive business world where image is everything, it does make you seem small, and unprofessional. Why put yourself at this disadvantage when, for an incredibly low price, you have the option of getting a toll free number service which offers a toll free number, auto attendant, and a wide array of other virtual phone system features.
Think about it from your own perspective. Say you are shopping for someone to remodel your kitchen. You do a Google search and find a construction company called New Hammer Construction. You call the company and an individual immediately picks up.
“Hello,†says the voice on the line.
“Hello,†you say.
Awkward pause…
“I was interested in speaking to someone about remolding my kitchen,†you say.
“Oh, oh… You’re looking for Charlie. He just got that new hammer and nails. Let me grab him,†comments the voice on the other end.
If you are presented with a situation such as this you are very likely just to hang up the phone, opposed to waiting for Charlie. Too bad for Charlie, he just lost a customer because he didn’t have a virtual phone system.
Let’s take a look at this same situation again, except this time Charlie has a toll free number and auto attendant.
When researching you immediately recognize that the business has a toll free number and you are impressed. After dialing the toll free number this is what you will hear.
“Thank you for calling New Hammer Construction, a leading provider of custom bathroom remodels. If you know the extension of the party you would like to reach you may dial it at anytime. For Charlie New Hammer press 1. For Todd Screwdriver press 2. For Andrew Jackhammer Press 3. To speak with an operator press 0, or simply remain on the line.â€
Obviously we had some fun with the names…
You decide you want to speak with Charlie New Hammer and press 1. Immediately, your call is transferred to Charlie. Charlie knows that the call came into his toll free number and through his auto attendant because he is alerted by the automated system when he picks up the line.
With auto attendant and a toll free number you’ll be able to significantly increase your professional appearance. Having auto attendant and a toll free number tells a caller that you have invested the time and energy needed to make your telecommunications business ready.
So if you are running a small business like Charlie New Hammer. Make sure you give yourself the advantage of toll free number service. You’ll appreciate all the benefits it has to offer.
Learn more about toll free numbers or an auto attendant.
