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Sarah Tackett
VoIP

Despite all of its great benefits, unfortunately the term “VoIP” still hasn’t really become a part of everyday business language. “Mainstream” decision makers may steer clear of VoIP phone services simply because the term sounds very technical and too complicated to understand. For that reason, customer success stories are one of the best sales techniques you can use to sell VoIP phone service.

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Seeking the wide array of benefits it can offer (savings on office space, improved work-life balance, and reduced IT maintenance expenses, among many others), SMB managers are working to build virtual offices to supplement or altogether replace their brick-and-mortar counterparts.

Enabling remote employees to work from home (which research shows increases productivity) and omitting needless in-office meetings are two other reasons why 62 percent of small businesses now allow employees to work remotely at least some of the time.

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