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FAQs

  • Can I try CloudNumber service for free?

    Absolutely. CloudNumber service is offered with a 30-day free trial period so you can make sure we are the right fit for your business and explore the many ways we can help you grow your business. If for any reason we are not a fit, cancel within 30 days and pay no monthly service fee.

  • Do I have to install any software or hardware to use CloudNumber?

    No! CloudNumber is software- and hardware-free, with nothing to download or install. Once you sign up, your service is live and can be ready to go in just minutes with a quick online setup.

  • How do I reach Customer Care?

    Our 100% in-house Customer Care team can be reached by phone at (800) 477-1477 ext. 2 or by email at customercare@freedomvoice.com. You can also find quick answers in our online user community or connect with us on social media on Facebook or Twitter.

  • What’s the difference between CloudNumber and CloudPhone?

    The key difference is that CloudPhone includes professional desk phones (or softphones) with unlimited inbound and outbound calling for small office environments (up to 4 users). If you sign up with CloudNumber, you can easily upgrade to CloudPhone at any time you decide you want to add phones to your service.

  • I have had call quality issues with other providers. Will I have that here?

    No. We have had 18 years to refine our backbone calling platform, and we have used them wisely. We are also peered with a blend of top tier carriers that is simply unmatched in our industry, even among our largest competitors (who are notorious for cutting corners on quality to lower cost).

  • Are 844 and 855 toll free?

    800, 888, 877, 866, 855, and 844 are all toll free number prefixes in the United States and Canada. The 833 and 822 prefixes are the next to become available should the supply of nationally-available 844 numbers continue to decrease.

  • How many calls can my toll free number take at once?

    Toll free numbers used with your CloudNumber service can take a practically unlimited number of calls at once. Technically, there is a limit – but across hundreds of thousands of customers, some taking spikes of hundreds of calls per minute, we have yet to scratch the surface of our ample capacity.

  • Can I have both a local and toll free CloudNumber on the same service?

    Yes! You can have any number of local or toll free numbers that ring to the same CloudNumber service or split between multiple separate services on the same account.

  • Can I get a vanity toll free number?

    Yes! During sign-up you can search the national database of available toll free numbers that spell a word or phrase, like 8**-555-LOAN. You can reserve any matching number as your CloudNumber. These numbers take up to 3 business days to activate, so we will provide a temporary number you can use for setup. A one-time activation fee of $30 may also apply.

  • Can I transfer an existing phone number to use as my CloudNumber?

    Yes! If you already have a local or toll free phone number with another carrier, we will work with you to move that number over. Once you’re signed up with any CloudNumber service, we can begin immediately.

  • Can I send or receive faxes with my CloudNumber?

    Yes! Your CloudNumber can receive faxes, which are stored online, can be sent to you by email as a PDF, or can be forwarded on to a physical fax machine. You can also send faxes out by uploading the document(s) you want to fax and entering the phone number(s) you want to fax to.

  • Can I use my CloudNumber in Canada?

    Yes! CloudNumber is fully supported in Canada, the United States, Puerto Rico, and the U.S. Virgin Islands. If you need to take calls from outside these territories, we recommend choosing or adding a local phone number, as many international carriers do not support dialing North American toll free numbers.

  • Can I make outbound calls that show my CloudNumber on caller ID?

    Yes! With our Cardless Calling Card feature, you can call into your CloudNumber, verify your password, then dial out to show your caller ID as your CloudNumber.

  • Can I change my auto attendant greeting?

    Yes! Your system recordings are yours to customize, especially including your auto attendant. We want you to be able to welcome callers in the manner best fitting your business. Our Customer Care team is always happy to help you script this message, and you can even call on our professional voice talents to make your recording in the style and tone of your choice for a small one-time fee.

  • Can I set up business hours and play a different menu when not available?

    You bet. Our After Hours Greeting optional feature allows you to set up a second auto attendant to play instead of your default greeting at the times of day and days of week of your choosing. This feature may not be included with all calling plans but can be added to any CloudNumber service for $5 per month.

  • How many extensions do I get? Can I add more?

    All CloudNumber calling plans come with unlimited virtual extensions. You will have 10 to start, but can add more at any time online at no additional charge.

  • Can I immediately forward my CloudNumber to my mobile or home phone?

    Yes! By turning off the Auto Attendant feature, your calls will immediately jump to your default extension (x801). Simply add the phone number(s) you want calls to immediately go to in that extension’s Call Forwarding list and all callers will be sent to you directly.

  • Can I forward calls to another number if I don’t answer at the first one?

    Yes! The standard way our call forwarding lists for each extension work is to roll over from one number to the next, and then the next, and so on until the call is answered or all forwarding numbers have been attempted. If you are unable to answer the call, the caller will then be prompted to leave a message.

  • Can I forward calls to more than one phone number at the same time?

    Yes! You can set multiple forwarding phone numbers for an extension to ring simultaneously – reaching you (or your team) as quickly as possible wherever you happen to be.

  • Can I see my CloudNumber on my caller ID when taking a call?

    Yes! You can choose whether to see your caller’s phone number or your CloudNumber when getting a forwarded call from your service.

  • Can I set business hours to control when calls are forwarded?

    Yes! You choose the times of day and days of week you are available to take forwarded calls and can change these online at any time. When you are not available, callers are sent to voicemail to leave a message that you can check online or get notified by email.

  • Can I block or screen unwanted calls?

    Yep. We get it – productivity is a terrible thing to waste, and not everyone calling has something worthwhile to say. Block calls from telemarketers or other harassing phone numbers, or screen your calls with options like having the caller speak their name and hear this upon answering before choosing whether to connect or send to voicemail.

  • Can I put callers on hold?

    Yes! When you answer a call forwarded from your CloudNumber, you can place the caller on hold with hold music at any time by pressing the star (*) key.

  • Can I have my voicemail messages sent to my email?

    You bet. Each extension can be configured to send messages to your choice of email address(es). You will get a notification email per message with the caller’s phone number, the date and time of the call, and an audio file attachment that will let you immediately check the message from your Inbox.

  • Can I get my messages as a text to my mobile phone?

    Yes! You can receive alerts whenever you have a new voicemail message, or take advantage of our Voicemail Transcription feature to have the message automatically translated to text so you can save time by reading your voicemail straight from your phone.

  • Can I see reports on who called and when?

    Yes you can. When logging in as an administrator to WebLink, your online interface, you will see a section for Reports. This area has several pre-packaged reports you can filter on time of day, date range, extension, or phone number the caller dialed to see a detailed history of your calls.

  • My business is seasonal. Can I put my service on hold and use it later?

    Yes! We understand that not all of our customers will use their CloudNumber year-round. If you need to temporarily pause your service and pick it up at a later time with all of the recordings and settings preserved, we are happy to accommodate. A nominal monthly holding fee per local or toll free number will apply.

  • Can I change my calling plan if I start getting more calls?

    Absolutely. We know it can be difficult to gauge just how many calls you will receive when you are just getting started. Since CloudNumber service is offered month-to-month, we encourage you to start small and contact us to upgrade your plan as needed.

  • I need more minutes than the top calling plan has. Will I miss calls?

    All calling plans include additional minutes at a per-minute billed rate – never will a call be blocked because you have exhausted your plan minutes. We are also very flexible in working with you to upgrade your calling plan to whatever bulk amount of monthly minutes you feel comfortable with committing to at dramatically reduced per-minute rates. We have several customers using 100,000+ minutes per month!

  • Can I pay by check?

    Yes! We do ask for a valid credit card to be provided at sign-up, but if you prefer to pay your ongoing charges by automated (ACH) or physical check, please contact our Billing department at (800) 477-1477 ext. 3. A refundable deposit is required to pay by physical check.

  • Can I see my invoices online?

    Yes! You can check your transaction history online at any time, including detailed invoices that you can open or download as a PDF.

  • Can I transfer my CloudNumber to another provider?

    Of course. While we would hate to see you go, your CloudNumber local or toll free number(s) are yours to take to the provider of your choice should you choose to leave. Contact your new provider for instructions on how to start this transfer.

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